Nutrend Policies
Welcome to Nutrend.com!
Nutrend.com, a subsidiary of e-commerce giant Newegg.com, is a fast growing online retailer of specialized automotive products. Our commitment is to provide you with top quality products from trusted name brands at ultra-competitive prices.
If you’re looking for incredible bargains with unparalleled customer service, you’ve come to the right place. We provide a one-stop shopping experience for all your automotive parts and accessories needs.
No matter what you’re looking for, you’re bound to find it here. So browse around, have some fun, and enjoy an elevated shopping experience.
Feel free to Contact Us anytime with questions. And be sure to sign up for our weekly e-Blast—it’s loaded with great deals, and you can sign up for it right here.
Welcome to our site—now let’s go shopping!
Out-of-Stock (Back-Order) Items
If Nutrend no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our RMA Department. You will be notified via email of two options: 1) Nutrend can send you a comparable replacement item, or 2) Nutrend can issue you a full refund at the original invoice price.
Manufacturer Promotional Items
Manufacturers may offer free promotional items with their products. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.
Bulk Item Refund Only Return Policy
- Return due to defects within: For products under manufacturer’s warranty please contact the manufacturer
This is our Detailed Bulk Item Return Policy. Bulk Items cannot be returned to Nutrend.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the product, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Nutrend.com and you will be refunded the full amount.
If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to Nutrend.com's Policy and Agreement, understanding that you cannot return the bulk item to Nutrend.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.
Bulk shipments require that shipping damage is reported within 48 HOURS of the product’s delivery.
Price matching
Nutrend.com does not price match competitors but will honor our advertised prices. For your convenience, all of our most current pricing is listed on our Web site and updated in real-time. Prices are non-negotiable.
Website use
You agree to use Nutrend.com website (the "Website") only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by Nutrend.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Nutrend.com. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which Nutrend.com may suffer) of any such breach.
Promo Codes
Nutrend.com will sometimes furnish an alphanumeric code that can be used for promotions on our Web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Nutrend.com Web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.
Processing Time
You can expect your order to be processed within approximately 24-72 hours, provided the items are in stock and there are no problems with payment verification. Nutrend.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Security
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 256-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.
Cancel Orders
You may request that an order be cancelled provided the order has not already been processed and shipped
Product Listings
Nutrend.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Nutrend.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from Nutrend.com are provided as resources to customers looking for additional information and/or professional opinion. Nutrend.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.
Product Revisions
Nutrend.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Nutrend.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Nutrend.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Nutrend.com will not be held responsible for product revision changes.
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transactions between Nutrend.com and Customer shall be governed by the laws of the State of California, without regard to its conflict of laws rules. Specifically, the validity, interpretation and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Except for claims for injunctive relief by either party, Customer and Nutrend agree that any dispute or controversy arising out of, in relation to, or in connection with this agreement or Customer’s use of the Nutrend Website shall be finally settled by binding arbitration in Los Angeles, California under the then current rules of JAMS (formerly known as Judicial Arbitration & Mediation Services) by one (1) arbitrator appointed in accordance with such rules.
Privacy Policy
Index:
3. What personal data do we collect?
4. Why do we use your personal data?
5. Cookies and similar technologies
6. Who do we share your personal data with and why?
7. Collection and use of non-personal information
8. How do we protect your personal data?
9. International transfers of personal data
10. How long do we keep your personal data?
12. How can you change or review your technical preferences
13. Updates to this privacy policy
Appendix 1 : California specific provisions
1 Who are we?
1.1 Nutrend Automotive Inc. ("Nutrend") (17560 Rowland Street, City of Industry, CA 91748 USA) along with our parent company, affiliates, and subsidiaries are committed to safeguarding the privacy of our customers and users ("you").
1.2 Nutrend is the data controller of your personal data. You can contact us by mail at the above address, by email at webmaster@Nutrend.com or by telephone at 1 (855) 711-3068. References in this privacy policy to " we", "us" and "our" are to Nutrend.
2 About this privacy policy
2.1 This privacy policy tells you about how we use, protect and disclose your personal data that we have collected using both offline means (e.g. via phone, post, in-person meetings and other correspondence) and online means, such as when you use the Nutrend.com website and our programs and services (collectively, the "Site").
2.2 You acknowledge that your personal data (including personal data collected through your use of our services, and the Site), will be collected, stored, shared and processed in accordance with this privacy policy.
2.3 The Site may contain links to other third-party websites or
applications. Please be aware that these websites and applications may
collect information about you. These websites and applications may have
their own privacy notices or policies. We encourage you to be aware when
you leave the Site and to read the privacy statements of each and every
website and application that you use.
2.4 To the extent any linked websites or applications you visit are not
owned or operated by Nutrend, please be aware that we are not responsible
or liable for the websites' or applications' content, any use of the
websites or applications, or the privacy and security practices and
policies of those websites or applications.
3 What personal data do we collect?
3.1 We may collect the following data about you. Please note that we may combine personal data collected about you from one source with personal data that we have collected about you from other sources.
(a) Personal
data provided voluntarily including interactions (e.g. reviews,
feedback, comments, testimonials)
We collect personal data that you, or an individual authorized to act on
behalf of you (the "Representative"), voluntarily provides to us.
We also collect personal data you provide to us when you post a
testimonial, feedback, review or comment including on the Site. This
personal data may include your name and contact information, photos that
you choose to upload and other personal data you may choose to provide as
part of your post. We do not access photos on your device or cameras unless
you allow us to do so. If you do allow us, you can manage your photos and
camera settings at any time by changing the settings on your mobile device.
Please note that personal data that you choose to post in a
testimonial, feedback, review or comment may be read, collected and
used by anyone. Therefore, please do not post anything you do not wish
to be accessed by others.
(b) Correspondence
We collect personal data where you contact us or we contact you, and we
will typically keep a record of such correspondence. This personal data may
include your name and contact information, account information, your order
information, your queries, and other personal data you may choose to
provide to us.
(c) Purchase order and transaction Information
We collect personal data when you place an order and transact with Nutrend.
This personal data may include contact information and delivery information
such as your shipping address and telephone number.
(d) Credit and anti-fraud information
We may collect personal data relating to any criminal or fraudulent
activities provided to us by you or third parties, including information
which establishes your identity, information about transactions, fraud,
offences and suspicious transactions, where your details are included.
(e) Social media information
We maintain presences on social media platforms including, but not limited
to Facebook, and Twitter. We collect personal data when you interact with
us on social media. Please note that these social media platforms may set
cookies and other tracking technologies on your device when you visit their
pages and when you navigate from their pages. The output of such
information may be provided to us (usually for statistical purposes to see
how users interact with our content on social medial platforms). These
social media platforms will also be data controllers of your personal data.
Information about how they collect and use your personal data (and how they
use cookies and other technologies, including instructions on how you can
disable these) can usually be found in their respective privacy policies
and cookies policies on their respective websites.
(f) Information stored on a Device
We may access metadata and other information associated with other files
stored on your computer, tablet, mobile phone, or any other device
(referred to collectively as a "Device") such as IP
address, domain name, browser version and operating system, traffic data,
web logs and other communication data, and device identifiers. We may also
collect photos, videos, Touch ID and Face ID login abilities and session
IDs for third party service providers such as payment providers (" Device Information"). To
the
extent required by applicable
law, we will ask for your consent prior to collecting Device Information.
Please note that we may associate Device Information with your account. In
addition, we may associate a Device with your account. We may combine this
information with other information that we have collected about you.
(g) Collection and use of public information
We may also collect, use, store, transfer, share, and disclose your
personal data that is publicly available for the purposes set out in this
privacy policy.
Children
The Site is intended for use by adults only. Nutrend does not sell products
intended for purchase by children and does not therefore knowingly or
intentionally collect personal data from children. Youth-oriented products
are sold for purchase by adults only. Please only use this Site if you are
aged 18 or over.
4 Why do we use your personal data?
4.1 We may use your personal data for a variety of business purposes, which we have set out below.
(a)
To conduct our business and provide you with our services and access to
our Site
To conduct our business, including to enable you to use our services and
Site, to respond to your queries, to carry out our obligations arising from
any agreements entered into between you and us and to contact you in
connection with the foregoing.
This includes fulfilling your orders, returns and exchanges and providing
you with information and updates relating to your orders.
(b)
To communicate with you (about updates and changes) and provide you
with customer support
To communicate with you about updates to our terms, services and Site and
to provide you with customer support and to respond to your requests,
comments, questions, or concerns. Such communications are provided by
various means, including emails. Calls may be recorded for training and
monitoring purposes.
(c) In relation to fraud prevention
To prevent fraud as may be required by applicable law and regulation and
best practice at any given time. If false or inaccurate information is
provided and fraud is identified or suspected, details may be passed to
fraud prevention agencies and may be recorded by us or by them.
(d) To allow you to use interactive features of the Site
To allow you to post testimonials, reviews or comments. Please note that
such testimonial, review or comment may be read, collected and used by
anyone.
(e)
To ensure our Site content is relevant and to maintain the security of
our Site
To ensure that content from our Sites is presented in the most effective
and secure manner for you and for your device.
(f) For research and development purposes
To analyse your personal data in order to better understand your and our
other clients' services and marketing requirements, to better understand
our business and develop our products, services and Site. In order to do
this, we may apply profiles to you based on your personal data and
behavioural information (such as the pages on the Site you have visited or
interacted with, including by reference to personal data legitimately
obtained and shared with us by third parties or publicly available data).
Such profiles may be used as part of our advertising, analytics, security
and provision of support.
(g) Website analytics
To understand and analyse your online experiences and to determine what
events, products and services are likely to be of interest to you, we may
combine your visitor session information or other information collected
through tracking technologies (whether you are logged in or not) with
personal data.
(h)
To enforce our terms and in connection with legal or regulatory
obligations
We may process your personal data to enforce our terms and to comply with
our legal and regulatory requirements or dialogue with regulators/judicial
proceedings/court orders as applicable which may include disclosing your
personal data to third parties, the court service and/or regulators or law
enforcement agencies in connection with enquiries, proceedings or
investigations by such parties anywhere in the world or where compelled to
do so.
(i) To reorganise or make changes to our business
In the event that we: (i) are subject to negotiations for the sale of our
business or part thereof to a third party; (ii) are sold to a third party;
or (iii) undergo a re-organisation, we may need to transfer some or all of
your personal data to the relevant third party (or its advisors) as part of
any due diligence process for the purpose of analysing any proposed sale or
re-organisation. We may also need to transfer your personal data to that
re-organised entity or third party after the sale or reorganisation for
them to use for the same purposes as set out in this policy.
5 Cookies and similar technologies
We use cookies and similar technologies (including device identifiers) in relation to the Site.
5.1 What are cookies?
A cookie is a small text file that is generated by a website, including the
Site, and is stored on your device. When you access the Site, a number of
cookies used by Nutrend and third parties are sent to your browser and
stored on your device. When you next visit the Site, Nutrend and the third
parties will use this information to recognise and remember your device.
Third parties may also use this to recognise you when you are on other
websites and mobile applications.
Cookies are useful for a variety of purposes. For example, they allow you
to navigate between pages efficiently and allow us to remember preferences
and generally improve your user experience. They are also used to tailor
advertising to your interests through tracking your browsing across
websites.
Session cookies are deleted when you close your browser. Persistent cookies
remain on your device after you close your browser. Cookies set by Nutrend
are first-party cookies. Cookies set by third parties are third-party
cookies. Please note that Nutrend has no access to, or control over,
third-party technologies and information about their data collection
practices should be found on their respective websites.
5.2
What cookies does Nutrend use?
We describe below the categories of cookies that are set by Nutrend and its
partners when you visit the Site.
(a)
Strictly necessary cookies
These cookies are essential in order to enable you to move around the Site
and use its features and cannot be turned off. Without these cookies,
services you have asked for cannot be provided. Therefore, you cannot
disable these cookies.
(b)
Performance cookies
We make use of performance cookies to analyse how our visitors use the Site
and to monitor the Site's performance. This allows us to provide a high
quality experience by customising our offering, and quickly identifying and
fixing any issues that arise.
For example, we might use performance cookies to keep track of which pages
are most popular, which method of linking between pages is most effective,
and to determine why some pages are receiving error messages. The
information collected by these cookies is not associated with your personal
data by us or by our contractors.
(c)
Functional cookies
These cookies are used to provide you with certain functionality on the
Site. For example, to improve the performance of our services and the Site,
to maintain security on the Site and to prevent and detect fraud, and to
display certain web page content based upon your browser type and other
device information.
(d)
Advertising cookies
Nutrend and various third party ad partners may use cookies and other
tracking technologies to collect information about the browsing habits
associated with your device to further personalise your experience such as
through the use of targeted advertisements and special offers that are more
relevant to you and your interests.
We may allow some third parties, including Facebook, to set cookies both
when you visit our Site and when you use certain features on our Site (such
as clicking "Like", "Share" and "tweet" buttons).
These third parties link the information that they collect through the use
of these cookies with the information that they hold about you through your
use of their service in order to present you with targeted advertising via
their platforms.
In other situations, third parties use cookies so that they can retarget
Rosewill's products to you when you visit other websites or mobile
applications, or to predict what advertisements about third party products
are likely to be of interest to you based on your browsing activities.
5.3 Other tracking technologies
In conjunction with cookies, we may utilise other tracking technologies to understand how you access and use our Site and services. These tracking technologies may include:
(a) Log files and IP address
We use device information and IP addresses (and ask for confirmation if
this is correct) to analyse trends, administer the Site, track user
movement, and gather broad demographic information for aggregate use. An IP
address is a numeric code that identifies your computer on the internet. We
may store the information in log files (i.e. files which record events), or
other types of files, which may be combined with other information that we
have collected about you.
(b) Web Beacons and pixels
The Site and our emails and advertisements may contain web beacons. A web
beacon is a small graphic image, such as a pixel or GIF, which is placed on
a web page, email, or advertisement and is used to provide information on
when and how you access and use the Site, and services and emails. We may
use this information for various purposes, including to develop statistical
information and to determine features that most interest you for the
purpose of providing more personalised content. With respect to emails, we
may use this information to determine which of our emails are more
interesting to you and whether you wish to continue receiving such emails
if you do not open them. The pixel will be deleted when you delete the
email. If you do not wish the pixel to be downloaded to your device, you
should select to receive emails from us in plain text rather than HTML, and
you should not click links that we send you.
5.4 "Do Not Track Signals"
Some web browsers have a "Do Not Track" feature that, when turned on, signals to websites the user visits that the user does not want to be tracked. At this time, the Site does not respond to "Do Not Track" signals or similar mechanisms. If you would like additional information about online tracking and various opt-out mechanisms, please see https://youradchoices.com/.
5.5 Managing and disable cookies on the Site
Our website
You can manage cookies through your browser's settings (
http://allaboutcookies.org
>provides explanations as to how to do this)
. Please note that some of the uses of the Site and the services provided
on the Site may not function if cookies are disabled.
Please note that not all tracking will stop even if you delete cookies.
6 Who do we share your personal data with and why?
We may share or disclose your personal data for the purposes set out in section 4 above to third parties. These third parties include:
(a) Service providers
Such service providers may include:
· Third-party companies to perform functions on our behalf e.g.
package delivery, postal and email delivery, customer service, and data
analysis; and
· IT cloud and hosting providers.
(b) Advisors
Such advisors may include legal, financial, business or other advisors.
(c) Other users of the Site
As mentioned above, any personal data you make available publicly such as
by your reviews, comments or testimonials will be shared with other users
of the Site.
(d) Affiliated companies
We may share your personal data we collect with all Nutrend parent
companies, subsidiaries, and affiliates.
As our business continues to evolve, we may acquire, establish or sell
business units or subsidiaries. Customer data is one of the business assets
that would be transferred in these types of transactions. In such a
situation, your personal data would only be used in a manner consistent
with this privacy policy.
(e) Third parties as required by law or regulation
We may disclose your personal data as required by law or regulation, and
when we believe that disclosure is necessary to protect our rights and/or
comply with a judicial proceeding, court order, or legal process served on
Nutrend.
7 Collection and use of non-personal information
We may collect, use, store, transfer, share, and disclose non-personal information for any purpose (subject to applicable law).
8 How do we protect your personal data?
Security
8.1 No data transmission over the Internet or websites can be guaranteed to be secure from intrusion. However, Nutrend takes commercially reasonable efforts to protect its customers' personal data.
8.2 If you have any questions or concerns about Nutrend's security practices, you can send us an email at webmaster@nutrend.com .
9 International transfers of personal data
General overseas transfers
9.1 Our servers and offices are located in the United States, and as a result, we may collect, process, store, share, and transfer your personal data in the United States.
9.2 As such, you understand and acknowledge that your personal data may be accessed by staff or suppliers in, transferred to, and/or stored at, a destination outside the country in which you are located, including to our servers and offices in the United States.
9.3 These countries may not provide the same level of data protection as your home country; however, we will take steps to ensure that your personal data that is transferred outside your home country is safeguarded in line with this privacy policy.
10 How long do we keep your personal data?
10.1 Our retention periods for personal data are based on business needs and legal requirements.
10.2 We will retain your personal data while we are using it, for purposes described in the section 4 above. We may continue to retain it after we have ceased such uses for certain legitimate business purposes. We may also continue to retain your personal data to meet our legal requirements or to defend or exercise our legal rights.
10.3 The length of time for which we will retain your personal data will depend on the purposes for which we need to retain it. After we no longer need to retain your personal data, we will delete it or securely destroy it in accordance with our records retention policy.
11 What are your rights?
11.1 Nutrend operates in states with data protection laws which provide different rights to individuals in respect of access, deletion, rectification and limiting processing of personal information. When you submit a request to exercise your rights, we will need to check your entitlement prior to answering a request. Please note that your rights may be subject to certain exemptions as set out in applicable data protection law(s).
11.2 In general, the right to require us to update any inaccuracies in the personal data we hold is likely available to you regardless of where you are located.
11.3 In some states you have certain rights pertaining to your personal data, including: the right to delete, the right to opt out, the right to access your Personal data, and the right not be discriminated against. To exercise your rights under any applicable law, excluding the California Consumer Privacy Act (the "CCPA"), please submit a verifiable request to us by emailing webmaster@nutrend.com or by contacting us as per section 1 of the privacy policy above. If you are a resident of California, please see Appendix 1 for additional information concerning your rights under the CCPA.
11.4 Contacting us
If you have any queries or complaints about our use of your information,
please contact us directly at . webmaster@nutrend.com
12 How can you change or review your technical preferences
Cookie Settings
12.1 You can manage cookies through your browser's settings.
13 Updates to this privacy policy
13.1 We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If these changes are material, we will take steps to inform you of these.
13.2 We will update the date of this document each time it is changed.
14 Last update
The privacy policy contained herein became officially effective Oct 28,2020 .
Appendix 1: California specific provisions
For California Residents Only
Where California privacy laws apply (if you are a consumer resident in California) the following additional provisions apply:
I. What Personal Information Do We Collect and Who Do We Share Your Personal Information With and Why?
i. The provisions of this section I apply in addition to section 3, section 4 and section 6 of the privacy policy.
ii. The information that we collect is set out in the main body of the Privacy Policy. We further detail it below in accordance with California privacy requirements:
|
Category |
Business/Commercial Purpose |
Disclosed/"Sold" to Third Parties |
|
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers. |
To perform services on behalf of ourselves, including providing you customer service and for the purposes set out in section 4 of the privacy policy. |
Personal information is sold or disclosed in accordance with section 6 of the privacy policy. Recipients include service providers; advisors; other Site users (where applicable); our affiliated companies; and other parties as required for legal and regulatory purposes. |
|
Your signature, physical characteristics or description, telephone number, insurance policy number, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. |
To perform services on behalf of ourselves, including servicing your account and providing you customer service and for the purposes set out in section 4 of the privacy policy. |
|
|
Personal characteristics, such as your gender, age, date of birth, citizenship status, and marital status. |
N/A |
|
|
Commercial information, including records products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
To perform services on behalf of ourselves, including providing you customer service and for the purposes set out in section 4 of the privacy policy. |
|
|
Biometric information |
N/A |
|
|
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an internet web site, application, or advertisement. |
Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards and for the purposes set out in section 4 of the privacy policy. |
|
|
Geolocation data |
To perform services on behalf of ourselves, including providing you customer service and for the purposes set out in section 4 of the privacy policy |
|
|
Audio, electronic, visual, thermal, olfactory, or similar information |
N/A |
|
|
Professional or employment-related information |
N/A |
|
|
Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act. |
N/A |
|
|
Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
To perform services on behalf of ourselves, including providing you customer service and for the purposes set out in section 4 of the privacy policy. |
|
|
Any other such personal information as set out in section 4 of the privacy policy. |
To perform services on behalf of ourselves, including providing you customer service and for the purposes set out in section 4 of the privacy policy. |
iii. We may aggregate or de-identify any personal information that we collect in connection with our services, such that the information is no longer personally identifiable or attributable to you. We may use such aggregated information for our own legitimate business purposes without restriction.
iv. We do not sell the personal information of minors under 16 years of age without affirmative authorization.
II. What are your rights?
i. The provisions of this section II apply in addition to section 11 and section 12 of the privacy policy.
ii. As a California resident, you have the right:
· to request access to the personal information we have about you;
· to request that we delete personal information about you;
· to opt-out of our use, transfer, exchange or disclosure (including to third parties) of personal information about you; and
· not to be discriminated against based upon whether you decide to opt-out.
iii. You have the right to request that we disclose to you what information we collect, use, disclose, and sell. Under California law, "sell," "selling," "sale," or "sold," means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information by the business to another business or a third party for monetary or other valuable consideration. You also have the right to request that a business delete any personal information about you which we have collected about you. We do not "sell" personal information under the California privacy laws. We do not sell the personal information of minors under 16 years of age without affirmative authorization.
iv. Please note for your protection, any request sent to us to access or delete your personal information will be subject to the following verification procedure: upon your submission of a request using one of the methods described in paragraph viii, below, we will send an email confirmation to the email address we have on file for you requiring you to confirm your request. When you have completed this two-step process Nutrend will verify the information that you provide in your request against information we have on file for you. We reserve the right to deny your request if we cannot verify your identity. Where we deny your request in whole or in part, we will endeavor to inform you of the denial, provide an explanation of our actions, and provide the reasons for the denial.
v. Nutrend does not sell personal information.
vi. We shall not discriminate against you for exercising any of your above rights.
vii. You may designate an authorized agent to make a request to exercise your rights on your behalf. To designate an authorized agent to make a request to exercise your rights under the CCPA on your behalf, then please complete and return the Agent Authorization Form . Your authorized agent must be able to provide to us written proof that you have authorized the agent to act on your behalf. For your protection, we reserve the right to deny any request from an agent who does not submit proof that they have been authorized to act on your behalf. We reserve the right to deny any request from an agent if we cannot verify your identity or the agent's identity.
viii. To exercise the access and deletion rights described above, please submit a verifiable consumer request to us by contacting us as per section 1 of the privacy policy above.
Return Policy
RMA Contact Information
- Phone Number: 855-711-3068
- Email Address: service@nutrend.com
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: may be subject to a 15% restocking fee.
RMA Policy
Nutrend will do everything possible to ensure the customer's satisfaction.
- All returns require an RGA (Return Good Authorization) number strictly authorized by Nutrend Automotive Inc.
only.
- All RGA# must be clearly displayed on the package for return inspection.
- Goods without an authorized RGA# will be declined and customer will be responsible for shipping back the package to original sender or scrapped after 30 days of notice.
- All returns must be notified to Nutrend Automotive within 30 days of receipt. Nutrend will not be
responsible for any returns over 30 days of receipt.
- A missing/damage claim must be filed within 15 days after the delivery date.
- All authorized returns have to be returned to the warehouse within 30 days or the RGA will be voided.
- Exchanges are NOT acceptable at current time. We only provide refund or replacement with identical items.
- Any non-defective returns will be subject to a 15% restocking fee.
- Please note that original shipping fee is non-refundable.
- Customer will be responsible for the return shipping fee unless it occurs to be manufacture defect or damage.
- All items have to be returned in its original package as in resalable condition.
- Any physical damage by any party other than Nutrend Automotive will violate the conditions of the warranty and returns might be rejected depending on the damaged/used/unsalable condition.
- Any product after 30 days of purchase will not be responsible by Nutrend and RGA will not be authorized for overage products.
- The opened fluid/liquid products are non-refundable once purchased and delivered.
- Nutrend Automotive have the right to refuse any non-reasonable returns without notice to the customer in advance.
LTL(Less-Than-Truckload) Disclaimer:
If you order bulk item(s) shipped via LTL, please kindly note that consignees must inspect all packages immediately in the presence of the delivery person. Please Do not sign delivery receipt until all items have been inspected. In the unlikely event that damage has occurred, note the specific damage on the delivery bill and have the delivery person sign it as verification. For any questions, please feel free to Contact Us.
California Proposition 65
California’s Proposition 65 protects California consumers by requiring special warnings for products that contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm where those products would expose consumers to such chemicals above certain threshold levels.
If a product description on this site directed you to this page, the following notice applies to that product:
WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.
In addition, California may require one or more of the following specific warnings for certain categories of products:
ELECTRICAL CORDS; PVC COATED WIRES, CORDS, PLUGS, AND CONNECTORS; AND OTHER PVC COATED PRODUCTS
WARNING: The plastic on this product contains lead, a chemical known to the State of California to cause cancer, birth defects and other reproductive harm. Wash hands after handling.
TOOLS
WARNING: Some dust created by power sanding, sawing, grinding, drilling, and other construction activities contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. Some examples of these chemicals are:
- Lead from lead-based paints,
- Crystalline silica from bricks and cement and other masonry products, and
- Arsenic and chromium from chemically treated limber.
Your risk from exposure to these chemicals varies, depending on how often you do this type of work. To reduce your exposure, work in a well-ventilated area and with approved safety equipment, such as dust masks that are specially designed to filter out microscopic particles.
LEAD CRYSTAL GLASSWARE
WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
CERAMIC TABLEWARE
WARNING: Use of this tableware will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
DECORATED GLASSWARE
WARNING: The materials used as colored decorations on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
TIFFANY STYLE LAMPS
WARNING: This product contains lead, a chemical known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.
JEWELRY
WARNING: This product contains lead, a chemical known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.
BEAUTY PRODUCTS
WARNING: This product contains progesterone, a chemical known to the State of California to cause cancer. Consult with your physician before using this product.