Nutrend Policies
Welcome to Nutrend.com!
Nutrend.com, a subsidiary of e-commerce giant Newegg.com, is a fast growing online retailer of specialized automotive products. Our commitment is to provide you with top quality products from trusted name brands at ultra-competitive prices.
If you’re looking for incredible bargains with unparalleled customer service, you’ve come to the right place. We provide a one-stop shopping experience for all your automotive parts and accessories needs.
No matter what you’re looking for, you’re bound to find it here. So browse around, have some fun, and enjoy an elevated shopping experience.
Feel free to Contact Us anytime with questions. And be sure to sign up for our weekly e-Blast—it’s loaded with great deals, and you can sign up for it right here.
Welcome to our site—now let’s go shopping!
Out-of-Stock (Back-Order) Items
If Nutrend no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our RMA Department. You will be notified via email of two options: 1) Nutrend can send you a comparable replacement item, or 2) Nutrend can issue you a full refund at the original invoice price.
Manufacturer Promotional Items
Manufacturers may offer free promotional items with their products. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.
Bulk Item Refund Only Return Policy
- Return due to defects within: For products under manufacturer’s warranty please contact the manufacturer
This is our Detailed Bulk Item Return Policy. Bulk Items cannot be returned to Nutrend.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the product, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Nutrend.com and you will be refunded the full amount.
If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to Nutrend.com's Policy and Agreement, understanding that you cannot return the bulk item to Nutrend.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.
Bulk shipments require that shipping damage is reported within 48 HOURS of the product’s delivery.
Price matching
Nutrend.com does not price match competitors but will honor our advertised prices. For your convenience, all of our most current pricing is listed on our Web site and updated in real-time. Prices are non-negotiable.
Website use
You agree to use Nutrend.com website (the "Website") only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by Nutrend.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Nutrend.com. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which Nutrend.com may suffer) of any such breach.
Promo Codes
Nutrend.com will sometimes furnish an alphanumeric code that can be used for promotions on our Web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Nutrend.com Web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.
Processing Time
You can expect your order to be processed within approximately 24-72 hours, provided the items are in stock and there are no problems with payment verification. Nutrend.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Security
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 256-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.
Cancel Orders
You may request that an order be cancelled provided the order has not already been processed and shipped
Product Listings
Nutrend.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Nutrend.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from Nutrend.com are provided as resources to customers looking for additional information and/or professional opinion. Nutrend.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.
Product Revisions
Nutrend.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Nutrend.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Nutrend.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Nutrend.com will not be held responsible for product revision changes.
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transactions between Nutrend.com and Customer shall be governed by the laws of the State of California, without regard to its conflict of laws rules. Specifically, the validity, interpretation and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Except for claims for injunctive relief by either party, Customer and Nutrend agree that any dispute or controversy arising out of, in relation to, or in connection with this agreement or Customer’s use of the Nutrend Website shall be finally settled by binding arbitration in Los Angeles, California under the then current rules of JAMS (formerly known as Judicial Arbitration & Mediation Services) by one (1) arbitrator appointed in accordance with such rules.
Privacy Policy
Information Collection and Use
Nutrend.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We allow third-party companies to collect non-personally identifiable information when customers visit our site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you. Our site does not respond to “Do Not Track” signals or mechanisms.
Registration
In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important Nutrend.com services such as automated order status updates via e-mail.
Order
Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
Cookies
We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The Nutrend.com shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, Nutrend.com will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.
- Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.
- This privacy statement covers the use of cookies by Nutrend.com only and does not cover the use of cookies by any advertisers.
Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
Sharing
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
We may frame or mask another web site so that the look, feel and interface simulate the experience of browsing a genuine Nutrend.com web page. Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping.
As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Testimonials
The testimonials section of the Nutrend.com website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by Nutrend.com. Nutrend.com reserves the right to post or remove any testimonial at its discretion.
By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.
Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.
Children
Nutrend.com does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use Nutrend.com in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. Nutrend.com is committed to protecting the welfare and privacy of children.
Links
This website contains links to other sites. Please be aware that Nutrend.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
Security
Nutrend.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Nutrend.com uses the most advanced form of SSL software available: 128-bit encryption by VeriSign. To learn more about SSL, follow this link www.verisign.com.
Access to all of our users' information is restricted. Nutrend.com operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at webmaster@Nutrend.com or call toll free 1-800-390-1119 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.
All Nutrend.com servers, including web servers and database servers are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.
All employees are kept up-to-date on our security and privacy practices. Every quarter, in addition to any time a new policy is added, Nutrend.com employees are notified and/or reminded about the importance we of privacy and what they can do to ensure that customers' information remains protected at all times.
If you have any questions or concerns about Nutrend.com's security practices, you can send us an email at service@Nutrend.com.
Special Offers
Our special offers are sent only to customers who grant Nutrend.com permission to send them such information.
To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or Nutrend.com news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.
Correction/Updating/Reviewing Personal Information
Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our Help section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.
Choice/Opt-out
For customers who wish to opt-out and stop receiving Nutrend.com special offers and related news, Nutrend.com provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the "permission to send" field when processing their orders. They may also send e-mails to webmaster@Nutrend.com with a request to be removed. Finally, they may use the link provided in all Nutrend.com communications to automatically unsubscribe.
Notification of Changes
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
If you have opted out of receiving communications from Nutrend.com, you will still be able to view news of policy changes at www.Nutrend.com. Otherwise, you may e-mail us at webmaster@Nutrend.com or call us toll free at (800) 390-1119 to ask our customer service department about changes and updates.
Last Update
The Privacy Policy contained herein became officially effective October 1, 2014.
Address
Nutrend.com
17560 Rowland St.
City of Industry, CA 91748
Return Policy
RMA Contact Information
- Phone Number: 855-711-3068
- Email Address: service@nutrend.com
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: may be subject to a 15% restocking fee.
RMA Policy
Nutrend will do everything possible to ensure the customer's satisfaction.
- All returns require an RGA (Return Good Authorization) number strictly authorized by Nutrend Automotive Inc.
only.
- All RGA# must be clearly displayed on the package for return inspection.
- Goods without an authorized RGA# will be declined and customer will be responsible for shipping back the package to original sender or scrapped after 30 days of notice.
- All returns must be notified to Nutrend Automotive within 30 days of receipt. Nutrend will not be
responsible for any returns over 30 days of receipt.
- A missing/damage claim must be filed within 15 days after the delivery date.
- All authorized returns have to be returned to the warehouse within 30 days or the RGA will be voided.
- Exchanges are NOT acceptable at current time. We only provide refund or replacement with identical items.
- Any non-defective returns will be subject to a 15% restocking fee.
- Please note that original shipping fee is non-refundable.
- Customer will be responsible for the return shipping fee unless it occurs to be manufacture defect or damage.
- All items have to be returned in its original package as in resalable condition.
- Any physical damage by any party other than Nutrend Automotive will violate the conditions of the warranty and returns might be rejected depending on the damaged/used/unsalable condition.
- Any product after 30 days of purchase will not be responsible by Nutrend and RGA will not be authorized for overage products.
- The opened fluid/liquid products are non-refundable once purchased and delivered.
- Nutrend Automotive have the right to refuse any non-reasonable returns without notice to the customer in advance.
LTL(Less-Than-Truckload) Disclaimer:
If you order bulk item(s) shipped via LTL, please kindly note that consignees must inspect all packages immediately in the presence of the delivery person. Please Do not sign delivery receipt until all items have been inspected. In the unlikely event that damage has occurred, note the specific damage on the delivery bill and have the delivery person sign it as verification. For any questions, please feel free to Contact Us.
California Proposition 65
California’s Proposition 65 protects California consumers by requiring special warnings for products that contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm where those products would expose consumers to such chemicals above certain threshold levels.
If a product description on this site directed you to this page, the following notice applies to that product:
WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.
In addition, California may require one or more of the following specific warnings for certain categories of products:
ELECTRICAL CORDS; PVC COATED WIRES, CORDS, PLUGS, AND CONNECTORS; AND OTHER PVC COATED PRODUCTS
WARNING: The plastic on this product contains lead, a chemical known to the State of California to cause cancer, birth defects and other reproductive harm. Wash hands after handling.
TOOLS
WARNING: Some dust created by power sanding, sawing, grinding, drilling, and other construction activities contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. Some examples of these chemicals are:
- Lead from lead-based paints,
- Crystalline silica from bricks and cement and other masonry products, and
- Arsenic and chromium from chemically treated limber.
Your risk from exposure to these chemicals varies, depending on how often you do this type of work. To reduce your exposure, work in a well-ventilated area and with approved safety equipment, such as dust masks that are specially designed to filter out microscopic particles.
LEAD CRYSTAL GLASSWARE
WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
CERAMIC TABLEWARE
WARNING: Use of this tableware will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
DECORATED GLASSWARE
WARNING: The materials used as colored decorations on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
TIFFANY STYLE LAMPS
WARNING: This product contains lead, a chemical known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.
JEWELRY
WARNING: This product contains lead, a chemical known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.
BEAUTY PRODUCTS
WARNING: This product contains progesterone, a chemical known to the State of California to cause cancer. Consult with your physician before using this product.